Terms of Service

1. Acceptance of Terms

By accessing or using the services provided by Lariel Systems, LLC ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our services.

2. Description of Services

Lariel Systems provides professional business and technology consulting services, including but not limited to:

• Business process analysis and optimization
• Technology consulting and implementation
• Custom software development and integration
• Digital transformation consulting
• Systems analysis and workflow optimization
• Strategic technology planning and advisory services
• Project management and implementation support
• Training and knowledge transfer services

3. User Obligations

Content and Project Materials

You represent and warrant that:

• You own or have the legal right to provide all materials submitted to us
• Your use of our services does not violate any laws or third-party rights
• All information provided is accurate and complete
• You have authority to enter into this agreement on behalf of your organization

Prohibited Uses

You agree not to:

• Submit materials containing illegal, harmful, or copyrighted content without permission
• Use our services for unlawful purposes or in violation of any applicable laws
• Attempt to reverse engineer, copy, or reproduce our proprietary processes
• Transmit viruses, malware, or other harmful code
• Interfere with or disrupt our services or operations

4. Service Delivery and Timeline

Project Timeline

Service delivery timelines are estimates only and depend on:

• Project complexity and scope
• Client requirements and specifications
• Availability of required resources and materials
• Client responsiveness to requests and feedback
• Current workload and scheduling
• Third-party dependencies and integrations

Quality Standards

We strive to deliver high-quality consulting and technology services, but:

• Project outcomes depend on client cooperation and provided information
• Technology implementations may have inherent limitations
• Custom solutions require thorough testing and validation
• Client review and approval required throughout project lifecycle
• Final deliverables subject to agreed-upon specifications

5. Payment Terms and Pricing

Pricing Structure

• Custom quotes provided based on project scope, complexity, and timeline
• Hourly rates for consulting services as agreed upon
• Fixed-price contracts for defined project deliverables
• Rush projects and expedited delivery may incur additional fees
• Major scope changes may result in contract amendments and pricing adjustments

Payment Terms

• Payment terms vary by project - typically Net 30 days from invoice date
• Retainer or deposit may be required before work begins
• Progress payments for larger projects as outlined in project agreement
• Late payments subject to 1.5% monthly service charge
• All prices in USD unless otherwise specified
• Client responsible for applicable taxes and fees

6. Intellectual Property Rights

Client Materials

You retain ownership of your original materials and intellectual property. However:

• You grant us a limited license to use and modify your materials for service delivery
• We may retain project documentation for reference and support purposes
• Confidential client materials are handled according to our confidentiality policies
• Client materials may be deleted after project completion and final payment

Delivered Work Product

Upon full payment:

• You receive ownership rights to custom-developed solutions and deliverables
• We retain rights to our proprietary methods, tools, and general knowledge
• We may use anonymized case studies for marketing purposes (with your consent)
• Third-party software and licenses remain subject to their respective terms

Company Intellectual Property

Our methodologies, software tools, processes, and trade secrets remain our exclusive property.

7. Confidentiality and Data Protection

Confidentiality

We understand that your business information may contain sensitive data. We agree to:

• Maintain strict confidentiality of all client information and business data
• Limit access to authorized personnel only
• Use secure transmission and storage methods
• Not disclose client information to third parties without consent
• Return or destroy confidential materials upon project completion

Data Security

We implement reasonable security measures including:

• Encrypted data transmission (SSL/TLS)
• Secure server infrastructure and access controls
• Regular security updates and monitoring
• Backup and disaster recovery procedures
• Employee confidentiality training and agreements

8. Limitation of Liability

Disclaimer of Warranties

Our services are provided "AS IS" without any warranties, express or implied, including but not limited to:

• Merchantability or fitness for a particular purpose
• Specific business outcomes or performance improvements
• Uninterrupted or error-free service delivery
• Compatibility with all existing systems or software
• Achievement of specific business goals or objectives

Limitation of Damages

To the maximum extent permitted by law:

• Our total liability shall not exceed the amount paid for the specific service
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for business losses, lost profits, or opportunity costs
• You assume all risks associated with implementing our recommendations
• Technology solutions may have inherent limitations and dependencies

9. Cancellation and Refund Policy

Client Cancellation

• Free cancellation within 24 hours of order placement (before work begins)
• Partial refunds available based on work completed
• Rush orders may have different cancellation terms
• Deposits may be non-refundable if work has commenced

Company Cancellation

We reserve the right to cancel or refuse service for:

• Violation of these Terms
• Illegal or inappropriate content
• Non-payment or payment disputes
• Technical impossibility or resource constraints

10. Dispute Resolution

Governing Law

These Terms are governed by the laws of New York State without regard to conflict of law principles.

Dispute Resolution Process

1. Direct Communication: Contact us within 30 days of any issue
2. Mediation: Good faith attempt at mediated resolution
3. Arbitration: Binding arbitration in Nassau County, NY if mediation fails
4. Court Jurisdiction: Nassau County courts for matters not subject to arbitration

11. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including:

• Natural disasters, pandemics, or government actions
• Internet outages or technical infrastructure failures
• Labor disputes or supplier failures
• Cyber attacks or security breaches affecting third-party services

12. Modifications to Terms

We may update these Terms periodically. We will notify you of material changes by:

• Email notification to your registered email address
• Posting updates on our website
• Including notices with service communications

Continued use of our services after notification constitutes acceptance of updated Terms.

13. Contact Information

For questions about these Terms or our services: